FREQUENTLY ASKED QUESTIONS

Do I have to register to place an order?

No, you do not. You can order products both as a guest and as a registered customer. However, if you also want to shop at our online store in the future, we recommend creating an account. A personal account will allow you to see the history of your purchases, as well as view and edit your contact information. You can also finalise orders easier and quicker due to pre-filled address fields.
Can I change my order if I have  already paid for it?

If you have noticed a mistake in your order, you can change your order right after placing it. You can do so by calling our customer service number at +372 5577 886 or sending us letter at info@burningart.ee.
How long does delivery take?

Parcel machine If you make a purchase before 15:00, the parcel will be delivered to the selected parcel machine the next working day. Post office If you make a purchase before 15:00, the parcel will be delivered to the selected Omniva post office the next day. Courier service The parcel will be delivered to your doorstep the next day. Click here for more information about delivery times.
Can I return a product I have purchased?

You have a right to return all the products you have bought from us within 14 days after receiving them. However, returned products must be unused, undamaged, and in their original packaging. Click here to read more about our return policy.
When will I be reimbursed for the product I have returned?

JEKKOR OÜ will reimburse the customer within 14 calendar days after receiving the product.
Are all products returnable?

Yes.
What kind of discounts does Burning Art offer?

Burning Art offers two kinds of discounts: discounts of promotional campaigns and discount codes. Discount codes only apply to full price products.
How do I use a discount code?

To get a discount, you need to enter your unique code into the field stating “Discount code” in your Shopping Bag and then click on the clink “Apply”.
What are the payment options?

At the Burning Art online store, you can use the following payment methods: Visa, Mastercard, American Express, UnionPay, JCB, Diners Club, Carte Baincaire, Discover, Visa Electron, Cirrus. Google Pay, Apple Pay. Swedbank, SEB, LHV, Luminor, Coop, Citadele, N26, Revolut. Click here for more information about payment methods.
Can I pay by invoice?

Yes. If you wish to pay by invoice, please contact our customer service (info@burningart.ee).
I forgot my account password. What should I do next?

Do not worry! Go to the login page and click on the link “Forgot your password?” Enter the e-mail address linked to your previous Loverte account and confirm it by clicking on the link “Confirm”. We will send you a new password via e-mail.
How can I change my address, password etc.?

Log in to your Burning Art account and click on the link “My Account”. Check the box next to the line “Change password”. This will open a new window where you can make all the necessary adjustments.
Are the colours of the products accurate?

Please note that depending on your monitor calibration, the colour of the images displayed on our online store website and the colour of the real products may differ.